Frequently Asked Questions
Planning an event can feel overwhelming, and we’re here to make rentals the easiest part of your celebration. Below you’ll find answers to the questions we hear most often — from when to reserve to how pickup and returns work. Whether you’re planning a wedding, corporate event, fundraiser, graduation party, tailgate, or private celebration, our goal is to provide clear guidance so you can focus on enjoying the moments that matter most.
When should I reserve my rentals?
We recommend reserving as soon as you have your venue and guest count — ideally 6–12 months before your event. Popular dates (spring + fall weddings, graduations, football weekends) book quickly.
How do I reserve rentals?
1. Browse our catalog or packages online.
2. Call us! Or use the Wishlist feature on our website to request items of interest.
3. We’ll confirm availability and send an estimate.
4. Sign your Rental Agreement and pay your deposit to lock everything in.
What is required to book?
A 50% non-refundable deposit and signed Rental Agreement. Final payment is due 14 days before your event.
What happens if my guest count changes?
We understand guest counts can shift! We’ll reach out 3–4 weeks before your event to confirm final totals and send your invoice. The final balance is due 14 days prior to your event. After that date, your reservation is considered final.
Do you have a showroom?
Not yet! Currently, we operate out of a warehouse in College Station for pickup and returns. We’re happy to send photos, swatches, or set up an one-on-one appointment tailored to your event.
Do you offer delivery and setup?
Yes, we deliver across Bryan/College Station and surrounding areas. Delivery fees are based on distance, order size, and peak times. Setup and teardown are available for an additional fee.
Can I pick up my order?
Absolutely. Orders may be picked up and returned at our warehouse. We’ll provide pickup instructions and flexible return windows to make it easy.
Do I need to clean linens or dishware before returning?
Nope! Just:
● Shake linens free of debris and place them dry in the provided bags along with provided hangers..
● Rinse dishware/glassware/flatware free of food and return them in their crates.
We’ll handle the professional cleaning.
What if something is lost or damaged?
Once items are in your possession, you’re responsible for them. Our Damage Waiver (12%) covers accidental damage but not loss, theft, or neglect (e.g., mildew from wet linens/wax stains/broken glass). Missing or destroyed items are charged at replacement cost.
Do you offer event packages?
Yes! Our per-person packages (Essentials, Elevated, Luxe) make planning easy. You can also customize them with specialty linens, chairs, or décor. Click here to learn more about our packages (insert link to page)